The value of an SLA when purchasing dvLED

When investing in a dvLED display, whether for a corporate boardroom, retail space, or control room, the focus is often on specifications—brightness, resolution, pixel pitch, and overall performance. However, one critical aspect that can be overlooked during the purchasing process is the service level agreement (SLA).

While the display will come with a warranty of varying lengths, depending on the brand, it is often overlooked that this will be a return-to-base warranty. Given the modular nature of dvLED, this then requires a trained engineer to diagnose the issue on-site, identify the faulty component, and then swap out from the spares package and return it for repair.

This could result in downtime for the customers display, ultimately impacting their business operations.

Why an SLA matters

Unlike traditional LCD displays, both All-In-One (AIO) and larger format dvLED displays are built up from a modular design. The upside means the technology can be maintained to achieve maximum uptime and a longer lifespan, but it does require specialised knowledge to troubleshoot and replace components efficiently. Without the right support, even minor technical faults can turn into expensive and time-consuming issues.

At Visualization, we recognise the importance of keeping your customers dvLED display operational with minimal disruption. That’s why we offer a 90-day SLA as part of our dvLED installation services and a 12-month SLA with our AIO LED solutions. Here’s why that matters:

• Rapid on-site support – our SLA ensures that if a fault occurs, a trained engineer will be on-site promptly to diagnose and resolve the issue without unnecessary downtime.
• Specialist expertise – dvLED requires specific knowledge and handling. Our engineers are fully trained to manage on-site maintenance efficiently.
• Minimised operational disruption – instead of waiting for parts to be shipped back and forth, our SLA ensures that issues are handled quickly to keep the display up and running.
• Long-term reliability – with dedicated support in place, your customers investment is protected, and you can have confidence in the ongoing performance of the display.
• Sustainability –  extending the lifespan of a dvLED display promotes sustainable practices by reducing the demand for new manufacturing and minimising the carbon footprint linked to production and disposal.