Visualization’s strength is in our technical team of professional & knowledgeable people.
We are committed to providing you with high level support, problem solving and superior customer service whether calling in to our helpdesk, a field service callout or return to base repair.
Preventative Maintenance - Scheduled maintenance visits to reduce the risk of interrupted operation or unplanned replacement of parts and products.
Field service call outs - Our on-site call to repair service provides customers access to Visualization’s team of field service engineers, who will troubleshoot products to help return them to operating condition within a specified time frame from the initial service request.
Reporting - Shared call logging & tracking allows us to analyse failure trends, helping us to continually develop the support you receive.
System & spares audits - Initial audit and report of system condition, spares and necessary suggested replenishment.
Dedicated UK helpdesk & service centre - Telephone, email & virtual support to efficiently problem solve and minimize downtime.